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ABOUT NICHOLAS NGWENYA INCORPORATED

Nicholas Ngwenya Incorporated was established in 2003, emerging as a truly representative legal entity built on the key principles of providing specialist legal services while maintaining client service par excellence. The firm’s reputation for excellence is rooted in its professionalism, ethical standards, and client-centered approach.

Our founding director, Nicholas Lazarus Mxolisi Ngwenya, is the 100% owner of the firm and brings over 30 years of legal experience as a practising attorney and high-profile legal advisor. His leadership, expertise, and commitment to service have positioned the firm as a trusted name in the South African legal industry.

Nicholas Ngwenya Incorporated is a 100% black-owned law firm founded on the values of empowerment, inclusivity, and social responsibility. We are deeply committed to uplifting historically disadvantaged South Africans by creating equal access to opportunities and nurturing talent within the legal profession.

Our firm believes in building futures. We actively support the career advancement and professional development of all South Africans, fostering a workplace culture rooted in respect, growth, and shared success.

NICHOLAS NGWENYA – CEO & FOUNDER OF NICHOLAS NGWENYA INCORPORATED 

oUR mISSION

Delivering Strategic Legal and Recovery Solutions with Integrity and Precision


At Nicholas Ngwenya Incorporated, our mission is to deliver specialist legal, debt recovery, and collection services that protect our clients’ financial and legal interests.

We are committed to resolving disputes efficiently, recovering outstanding debts effectively, and achieving measurable results through ethical practice, clear communication, and personalised service for both individual and corporate clients.

Our Vision

To Be a Leading and Trusted Legal and Recovery Partner in South Africa


Our vision is to set the benchmark for excellence in legal services and debt recoveries by combining professional expertise with disciplined execution and exceptional client care.

We strive to be recognised as a reliable, innovative, and results-driven law firm and recovery partner for individuals, businesses, and institutions across South Africa.

Our Values

  • Integrity & Ethics – We operate with honesty, transparency, and strict legal compliance.
  • Compliance-Driven Practice – All legal and recovery services follow robust regulatory standards.
  • Results-Focused – We deliver efficient, measurable outcomes in law and recoveries.
  • Client-Centred Service – Clear communication and tailored legal solutions.
  • Professional Excellence – Experienced attorneys delivering trusted legal results.

A law firm committed to clarity, integrity, and results.

Professional Legal Services. Personalised for You.

Founded on a commitment to professional excellence and ethical practice, Nicholas Ngwenya Incorporated serves both private and corporate clients with distinction. Our expertise spans civil and commercial litigation, recoveries, and conveyancing — delivered with diligence and precision.

We understand that legal matters often come with high stakes. That’s why we focus on clear communication, sound advice, and consistent performance. Whether representing you in court or managing your property transactions, our goal is always to safeguard your interests and achieve optimal outcomes.

Compliant, Technology-Driven Debt Recovery Services.

Nicholas Ngwenya Incorporated delivers efficient, compliant, and results-driven debt recovery services supported by Excalibur, a trusted and continuously enhanced debt collection and legal workflow management system in use since 2003. This technology enables the firm to manage large and complex debt books across multiple industries with accuracy, consistency, and full regulatory compliance.

Excalibur provides secure data management, real-time performance reporting, automated workflows, and integrated communication tools, ensuring transparency, accountability, and operational efficiency throughout the pre-legal, call centre, and legal recovery processes. The system supports paperless operations, third-party integrations, and is fully POPIA compliant, safeguarding client data at all times.

Each instruction is overseen by a dedicated legal professional, supported by candidate attorneys and trained administrative staff, ensuring continuity, responsiveness, and strict adherence to professional standards. Clients receive regular reporting in line with agreed mandates, providing measurable insights into recovery progress and outcomes.

With an experienced in-house IT function, a national network of correspondent attorneys, and the capacity to execute local and countrywide legal instructions, Nicholas Ngwenya Inc. ensures prompt action, effective file management, and consistent service delivery. All client files are securely retained for a minimum of five years in accordance with Legal Practice Council requirements.

High Recovery Success Rate
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Rapid Collection Turnaround
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Strong Tracing & Contact Rates
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Client Retention
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Frequently Asked Questions

We offer a comprehensive range of legal and debt-collection services, including:

  • Debt collection and recoveriesfor financial institutions, corporates, and municipalities
  • Litigation and dispute resolution
  • Compliance advisory
  • Commercial agreements and contract enforcement
  • Road Accident Fund (RAF) claims
  • General legal services

Our Collections Division specialises in high-volume recovery portfolios, supported by a trained call centre, advanced analytics, and strict compliance controls.

Our results are driven by a combination of strategic processes and technology:

  • 82% average recovery ratewhere contact is established
  • 65% of recoveries within 60 days
  • 92% debtor contact success rate
  • Dedicated call centre with trained agents
  • Daily monitoring of performance and client KPIs
  • Real-time reporting via digital dashboards
  • Strict compliance with the Legal Practice Council, Debt Collectors Act, and POPIA

This allows us to deliver consistent, scalable, and legally compliant results to all clients.

Our call centre is a performance-driven, fully monitored collections unit that:

  • Operates Monday to Friday, 08:00–16:30
  • Uses multi-channel communication (calls, SMS, email, skip tracing)
  • Tracks agent performance hourly and daily
  • Ensures all conversations comply with POPIA and professional conduct rules
  • Meets strict December staffing requirements for institutional clients (e.g., ABSA)

We maintain a high-quality standard to ensure both compliance and recoveries.

Compliance is central to our operations.
We adhere to:

  • Legal Practice Act & LPC Rules
  • Code of Conduct for Legal Practitioners
  • Debt Collectors Act
  • POPIA(full data-protection compliance)
  • Contractual performance obligations (e.g., ABSA Group requirements)

All staff receive ongoing training, and our processes include internal audits, call monitoring, and data-security protocols.

We serve a wide range of sectors, including:

  • Banking and financial institutions
  • Municipalities
  • Private companies
  • Retail creditors
  • Insurance and medical-related debt portfolios
  • Public sector entities

Our systems are scalable for both high-volume collections and specialised legal matters.

We monitor and track:

  • Promise-to-pay ratios
  • Actual recoveries
  • Contactability and right-party contact rates
  • Arrangement success rates
  • Daily, weekly, and monthly yield
  • Cost-to-collect ratio
  • Escalation and litigation conversion rates

Clients receive regular performance reports, trend analysis, and portfolio insights.

Our technology stack includes:

  • Automated dialer systems
  • CRM-based collections management
  • Skip-tracing tools
  • Secure document and data-management systems
  • Custom reporting dashboards
  • Compliance-flagging and monitoring tools

This ensures accuracy, efficiency, and full audibility for clients.

We follow strict POPIA-compliant protocols:

  • Encrypted data storage
  • Restricted access and internal permission controls
  • Continuous cybersecurity monitoring
  • Confidentiality agreements for all staff
  • Secure disposal and archival procedures

All personal information is handled with the highest level of care.

We offer:

  • Proven recovery performance
  • A professional legal teamwith significant litigation experience
  • A strong compliance track recordwith zero regulatory complaints
  • Transparent reporting and accountability
  • A stable call centre with specialised agents
  • Ability to turn around portfolios quickly and increase yield
  • Tailored solutions for each client’s needs

Our client retention rate is 100%, demonstrating consistent and reliable service.

You may contact us through:

We begin by assessing your needs, evaluating your portfolio, and proposing a strategy aligned with your objectives.

The Partners

Partners at Nicholas Ngwenya Incorporated

Khwezi Ngwenya

Candidate Attorney

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Trusted Legal Counsel. Effective Debt Recovery.